Service Level Agreement (SLA)
Metatonic provides technical support related to our Atlassian Marketplace products (apps, add-ons).
Contact Support channels
Reach us via Customer Portal
Or via email metatonic.app@gmail.com
Hours of Operation
Monday-Friday 9:00 AM - 6:00 PM GMT+9 We respond within 24 hours. We will use reasonable efforts to perform the Support in accordance with the SLA. We will not be responsible for delays caused by the Client or for reasons beyond Metatonic control.
Support includes
Help and assistance with installation, upgrade and configuring Metatonic products Help troubleshoot problems with Metatonic products Answering questions about Metatonic products’ functionality Answering questions related to sales and requests
Support excludes
Phone support